Our handy Installer App allows you to configure and test your connected devices. Remotely access, configure and test your connected devices wherever you are via our handy app or your browser.
The My Base App is a self-service management platform for all DualCom Pro devices. The App allows you to check your signal strength, request regrades, send test alarms, view availability graphs, edit panel profiles, upgrade firmware and view alarm logs.
Once you've installed the My Base App from your applicable App Store, please visit the CSL Website to register for a My Base account. Please click here.
For security, we’ll contact you in order to authorise your request and set the appropriate permission levels for your My Base account. Once approved, we’ll send you your login credentials.
Need Support? Call CSL Technical Support on +44 (0) 1895 474 444.
Yes, this feature is now available via the CSL Live web portal. Click here to access our guide.
For security, multi-factor authentication (MFA) is now required to use the My Base App. MFA increases security on our platform and requires users to authenticate themselves via their username/password and with a time-limited code (each code expires after 60 seconds). This code is obtained via an Authenticator App, email or SMS. New authentication is required once every 30 days; if the user logs out or if we update CSL Live.
How it works:
If you have any issues with the steps above, resetting your password will restart the authentication process. If the issue persists and you require support, call CSL Technical Support on +44 (0) 1895 474 444.
Here is a list of commonly used authenticators approved by CSL:
Resetting your password will restart the multi-factor authentication process and resolve most issues with logging on. If you’re not receiving an email or text with your one-time access code you’ll need to call CSL Technical Support to update your contact details. Please call us via +44 (0) 1895 474 444
Yes - once a device is commissioned, you will be able to check whether the device is connected and what signal strength it has (only relevant for Radio paths, LAN paths simply show if LAN is connected or not).
Signal strength is shown on a scale from 0 - 10, with 10 being the highest strength. You should aim for a minimum of 4/10 or more to send & receive signals reliably. Devices meeting this strength level will show a GREEN TICK next to the path. Devices with 3/10 or less will show a RED CROSS next to the path. This is not a suitable level of connectivity; you may experience issues sending and receiving signals.
Yes - first enter any live site. Under Signalling Paths, press the symbol in the top right, where there are 3 lines. You should see an option to send a test call/alarm. All calls, including tests, are logged at the bottom of the site you are on. Simply scroll to the bottom to see these.
Yes - first enter any live site. Under Availability Graphs, you will see the availability of all paths. A displayed values of 1 means no issues with availability on a given day. Values of 0 mean a loss in availability. Graphs show up to 30 days of data, but graphs can be adjusted to just show from 1 - 30 days; use the slider to adjust this.
Yes - find the device in need of the upgrade. Once selected, scroll to the Hardware section and click the button that says UPGRADE. A dialogue box will appear to confirm the upgrade, click yes and the firmware upgrade will commence. This dialogue box will disappear and the button that said UPGRADE will now say VIEW STATUS. This can now be pressed to view the status of your request.
There are two phases to the upgrade, initialising the request and completion of the request. You will see text that says Firmware Update Complete once everything has been successfully upgraded.
Yes - select the device you wish to change the panel profile for. Under the Hardware section, press the icon in the top right, where there are 3 lines. Click the option that says Edit Panel. You can select up to two panel profiles. Once you are happy with your selection/s click Save Changes to confirm. This will automatically initiate a reboot after which the panel profile/s will have changed.
When you now look at the panel profile for the device, in the Hardware section, it will display the name of the new profile/s you selected.