DualCom DigiAir utilises all mobile networks, via our WorldSIM, to signal an alarm from a protected premises to the Alarm Receiving Centre (ARC). Designed for low to medium risk premises, it is an ideal upgrade for wired digital communicators, as it eliminates call costs and phone charges.
The pins on the DigiAir require negative voltage to trigger. Ensure your panel outputs are set for negative and try again.
Important Note: You can short directly into one of the pins on the DigiAir to test if it is working. Simply wire a single core wire into the negative on the DigiAir and wire the other end of the wire into the DigiAir pin you would like to test. This should send an alarm through on that pin.
The RS-485 connection can accept alarm information as well as providing Remote Servicing & Diagnostics (RSD) functionality.
The RS485 connection wires from your panel data line to the DigiAir UDL pins 7 & 8. In addition to your panel needing to be programmed for the RS485 connection, the DigiAir UDL also needs to be configured by our Technical Support team.
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You can call our Technical Support team on +44 1895 474 444 or email them at support@csl-group.com.
Dial Capture is Plug ‘n’ Play on the DigiAir. Meaning the DigiAir does need any changes made to it to work with Dial Capture.
Dial Capture wires from your panel Digi to the DigiAir A2 and B2 terminals. You must have an account number and dummy phone number programmed into your panel. The DigiAir will generate around 45v to 50v on the A2 and B2 terminals. When you send an alarm through from your panel, your panel Digi should draw on that voltage and drop it to around 6v to 8v. Measuring for this voltage drop on the A2 and B2 terminals is a good way to check if your panel is initiating the alarms over the Dial Capture connection.
The format you send your alarms on may not be (or may no longer be) supported. For example, if you are sending your alarms over Dial Capture in SIA, try using a different format.
For further support please contact our Technical Support team on +44 1895 474 444 or you can email us at support@csl-group.com.
The green GRN (SIG for UDL variant) labelled LED will provide an indication for the level of signal strength the DigiAir is receiving.
The Fault LED indicates a problem with the DigiAir. To understand the type of fault, press and release the LEARN button. This will cause the Red Fault LED to flash a few times.
For further support you can contact our Technical Support team on +44 1895 474 444 or email us at support@csl-group.com.
The Serial RS485 connection is only compatible with the DigiAir UDL. The standard DigiAir does not support this connection method.
The RS485 connection wires from your panel data line to the DigiAir UDL pins 7 & 8. In addition to your panel needing to be programmed for the RS485 connection, the DigiAir UDL also needs to be configured by our Technical Support team.
You can call our Technical Support team on +44 1895 474 444 or email them at support@csl-group.com.