Owen Electrical & Security Ltd is a family-run business based in Hanley, Stoke-on-Trent in Staffordshire, that provides services for the Electrical, Security and CCTV Industry. Having decided to exclusively use CSL Products for all their security installs, they have purchased and installed a number of DualCom Pro devices since its launch and are actively using the My Base App to help manage their estate.

The My Base App is compatible with all variants of the DualCom Pro Range and in combination they offer Installers easier, faster installation of professional signalling systems. Owen Electrical & Security Ltd have found that by using the My Base App, they have saved time and money during installations, as they do not have to visit site when performing an upgrade or service, it can all be done remotely via the App.

Other features they feel have added value to their service is the ability to check a device’s signal strength. The SSAIB accredited company found the 4G connectivity of an installed device had dropped out, but this issue was identified within minutes and rectified, with help from the App. Moreover, the App has enabled them to identify and fix any problems before they impacted the customer.

 “Brilliant App. Great for checking your sites and upgrading the software. A big yes from the engineers at Owen Electrical and Security Ltd”.

Rob Owen, Director, Owen Electrical & Security Ltd