Careium, is a global leader in Technology-Enabled Care (TEC) solutions, offering secure and reliable telecare systems for older and vulnerable people. Their solutions empower individuals to lead safe, independent lives. For over 15 years, CSL has been a trusted partner of Careium, providing robust connectivity solutions through 'unsteered' Roaming SIMs across multiple regions, including: the UK, Ireland, Benelux, the Nordics, and Central Europe.

Now, with the introduction of rSIM® technology, the partnership between CSL and Careium has reached a new milestone in enhancing connectivity resilience and ensuring uninterrupted services for vulnerable users.

Extending a Partnership of 15 years

The partnership between CSL and Careium has always centred around providing best-in-class connectivity solutions for telecare services. For years, CSL's Roaming SIMs, equipped with a patented roaming algorithm, ensured that Careium's devices always connected to the best available network. This technology has been integral in supporting Careium's telecare systems, enabling over 325,000 connections and giving users peace of mind that their safety systems will function reliably.

As technology has evolved, so has the collaboration between CSL and Careium. Beyond supplying SIMs, CSL has also worked closely with Careium on firmware updates, territory expansions, and ensuring billing accuracy through regular audits. The partnership has continuously adapted to the changing technological landscape, but the introduction of rSIM technology marks a major leap forward.

The Introduction of rSIM: A Game-Changer for Telecare

The recent deployment of CSL’s rSIM technology across Careium's 4G products, including their Eliza range, represents a breakthrough in connectivity resilience. rSIM is the world’s first truly resilient and intelligent SIM card, designed to autonomously switch between mobile operator profiles in real time to ensure maximum uptime.

In the critical context of telecare, even brief disruptions in connectivity can have significant consequences. rSIM addresses this by constantly monitoring network availability and switching to the strongest operator when necessary, providing seamless connectivity. This dual SIM capability greatly reduces the risk of outages, which is essential for service users relying on these devices for emergency responses.

Christian Walén, CEO of Careium, highlighted the importance of this advancement: “Even short-term disruptions in connectivity create significant service risks, and we needed a solution to minimise this. rSIM revolutionises connectivity resilience by constantly monitoring available networks and finding the best route to connect. Our users are more secure than ever, knowing that Careium and CSL, both leaders in quality and innovation, are ensuring the highest level of Critical Connectivity for their TEC devices."

Supporting Careium’s Mission of Care and Safety

As Careium continues to expand its reach across Europe, CSL’s rSIM technology is playing a crucial role in ensuring that vulnerable people are always protected. The seamless connectivity offered by rSIM means that telecare devices can respond promptly to emergencies, ensuring that help arrives when it is needed most.

Ed Heale, CEO at CSL, commented on the strategic importance of rSIM technology: “This launch marks another significant milestone in our long-standing partnership with Careium. Having worked closely for nearly 15 years, supporting vulnerable people across Europe, deploying rSIM is the next step in our vision to provide uninterrupted connectivity solutions to the sector. CSL’s fully managed service, combined with rSIM’s patented technology to actively switch profiles to maximise uptime, means we continue supporting Careium to deliver a world-class TEC solution.”

The collaboration between CSL and Careium continues to evolve with rSIM technology, demonstrating their shared commitment to innovation and reliability in the TEC sector. As technology progresses, ensuring seamless and secure connectivity remains a top priority for both organisations. By adopting rSIM, service providers can be better equipped than ever to provide safe, independent living to its users, safeguarding them from service disruptions and connectivity issues.

For more information about how CSL can enhance your telecare services, speak to one of our Critical Connectivity Experts:

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