Account Manger

Who Are CSL?
• We are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical National
Infrastructure, Retail and Water Utilities.
• We are a rapidly growing, private equity-backed company with operations in multiple countries, including the UK, Ireland, the Nordics,
Benelux, and Spain.
• We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our market-leading propositions.
• Today, we have over 2 million IoT connections across the world.
• We now have over 250 employees within the Group – and this is growing all the time.
• Our high performing team of experts is renowned for delivering leading solutions and services, backed up by world-class customer
support across markets that demand nothing less than absolute certainty.
• Our products and solutions have won over 20 awards across a range of industries.
• Whether you’re looking for a new start or looking for a move into a company where you can make a difference, CSL could be the
platform you are looking for.

Who Are CSL Looking For?
As the Account Manager you will be responsible for maintaining existing customer accounts and serving as CSL’s main point of contact. As well
as supporting customers a key aspect of the role will be to seek additional revenue opportunities to grow each account. Your role will include
working with the sales and marketing functions to help migrate new customers as well as making sure that all customers are aware of the full
suite of solutions that CSL can offer them.

An exciting career path lies ahead for the successful candidate, with the opportunities of progression within the company.
We are looking for someone who is eager to learn more about the IoT market and all the exciting technology that comes with the job and that
is passionate about providing excellent customer service. You will need to be able to demonstrate a track record of providing organisational and
customer-facing skills. If you have got a mindset to succeed and you see your future in a dynamic and rapidly growing business, we want to hear
from you!

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
• Serve as the main point of contact in all matters related to customer concerns and needs
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Build and strengthen customer relationships to achieve long-term partnerships
• Maintain accurate customer records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
• Handle inquiries and requests from customers and address their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for customers and senior leaders within the organization
Key Skills & Qualifications Sought:
• Flawless communication skills in both spoken and written English.
• Computer literate with experience of Microsoft Word, Excel, and PowerPoint.
• Confidence to work autonomously and liaise with a mix of individuals.
• A keen eye for detail with excellent organisational skills.
• A strong team player who can collaborate on truly diverse projects.
• Adept at talking to people from different backgrounds, you should have experience managing a conversation over the
phone and improving working relationships with customers.
• Ability to manage multiple accounts, relationships, and projects simultaneously.
• Personal drive and ambition with the desire to be at your best at all times.
• Current UK driving licence.

The role will be home based, but we will expect regular travel to our offices in Wigan and Watford and frequent visits to have in-person meetings
with customers.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you
can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary
expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation,
religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.